NWAS is the provider of non-emergency ambulance transport in the four counties of Lancashire, Cumbria, Cheshire and Merseyside. The current contract runs for 3 years from the 1 April 2013. A commercial provider is operating this service in the Greater Manchester area from 1 April 2013 to July 2016. From July 2016 North West Ambulance Service will provide patient transport services in Cumbria, Lancashire, Greater Manchester and Merseyside.
Quality of Service
NWAS contract focusses on the quality of service for all patients, highlighted in our Patient Charter. An enhanced patient experience is delivered through increased quality standards, particularly around the journey waiting and collection times including workforce plan which will provide a flexible service that meets the needs of patients.